COMPLAINTS AND SUGGESTIONS
Step 1
Receiving and registering the complaint.
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In order to ensure the satisfaction of our customers and the continuous improvement of our services, we make available to our customers and interested parties the general description of the complaint handling process, in accordance with the current Complaint Handling procedure.
Complaints may be submitted via email, telephone, complaint box, or any other means authorized by us.
Contact information for receiving complaints, comments, or requesting the complete Complaint Handling procedure:
- Email: info@cemgi.com.mx
- Phone: 55 4633 0212
All complaints received are recorded and handled in accordance with our Quality Management System, guaranteeing at all times the confidentiality, impartiality and ethical treatment of information.
The complaint handling process includes the following stages:
Each complaint received will be tracked and a response will be provided to the interested party within the timeframes established in its Quality Management System.
